Refund policy
Return & Refund Policy
30-Day Happiness Guarantee
At BloomRenew, we want you to feel confident trying our products.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To initiate a return, please contact us at:
Please include your order number and the reason for your request.
Eligibility For Returns
To be eligible for a return:
- The product must be unopened and unused.
- The item must be returned in its original packaging.
- Proof of purchase is required.
For food safety and quality reasons, we cannot accept returns of products that have been opened, consumed, or damaged after delivery.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery.
We'll gladly replace the item or issue a refund at no additional cost.
Please include photos of the product and packaging when contacting our support team.
Non-Returnable Items
The following items are not eligible for return:
- Opened food or beverage products
- Opened dietary supplements
- Gift cards
- Promotional or clearance items
- Products marked as Final Sale
Exchanges
At this time, we do not offer direct exchanges.
If you'd like a different product, please submit a return request (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that banks and credit card providers may require additional processing time.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods, in accordance with applicable consumer protection laws.
Products must be unused, unopened, and returned in their original packaging.
Contact Us
Questions about returns or refunds? www.drcraftwell.com